Terms of Service

1. Agreement and scope

These Terms of Service govern access to and use of the MeetAna website, application, connected-service features, support, and related services (collectively, the “Service”). By creating an account, signing an order form, accepting a checkout, or using the Service, the customer agrees to these Terms.

The MeetAna entity providing the Service is the entity identified in the applicable order form, checkout, or service agreement. These Terms, that commercial document, the Privacy Policy, and any written addenda form the agreement between the parties. If they conflict, a signed order form or addendum controls over these Terms for the subject it addresses.

The Service is offered for business use by wedding studios and other approved organizations. It is not intended for personal, family, or household use.

2. Authority, accounts, and administrators

A person accepting the agreement for an organization represents that they have authority to bind that organization. Customers must provide accurate account information and keep it current.

Each user must use an individual account and protect their credentials. Customers are responsible for users they authorize, permissions they assign, activity within their workspace, and promptly notifying MeetAna of suspected unauthorized access.

Workspace administrators can manage users, connected services, approval rules, and workspace settings. The customer is responsible for ensuring that administrators and users have the authority and training needed for those roles.

3. The Service and license

During the subscription term and subject to the agreement, MeetAna grants the customer a limited, non-exclusive, non-transferable right to access and use the Service for its internal business operations. The customer may permit its authorized employees and contractors to use the Service on its behalf.

No rights are granted except those stated in the agreement. The customer may not resell, sublicense, rent, or provide the Service as a standalone service to another organization unless MeetAna agrees in writing.

4. Customer Content and instructions

“Customer Content” means information, files, messages, calendar data, templates, instructions, and other material submitted to the Service or made available through a connected account. As between the parties, the customer retains its rights in Customer Content.

The customer gives MeetAna permission to host, copy, process, transmit, and display Customer Content only as needed to provide, secure, support, and maintain the Service; comply with law; and carry out the customer's authorized instructions.

The customer is responsible for the accuracy and lawfulness of Customer Content and for obtaining the notices, permissions, and lawful bases required to process information about couples, guests, vendors, employees, contractors, and other people. The customer must not direct MeetAna to access or use content it has no right to use.

5. AI-assisted work and human review

The Service can organize information, generate drafts, identify possible conflicts, and recommend next steps. Because AI-assisted output can be incomplete, incorrect, or unsuitable, it is not a substitute for the customer's judgment or a sole source of truth.

The customer remains responsible for reviewing output before relying on it or sharing it. Dates, prices, payment instructions, contractual commitments, client-facing messages, and other material decisions should receive appropriate human review. MeetAna does not provide legal, tax, accounting, financial, or other professional advice.

Output may not be unique, and another customer may receive similar general language. MeetAna does not claim ownership of the customer's approved drafts or output, except for pre-existing MeetAna technology, templates, and materials embedded in them.

6. Connected and third-party services

The customer chooses whether to connect services such as Gmail, Google Calendar, Google Meet, Zoom, or WhatsApp. The customer authorizes MeetAna to access and take only the actions shown in the connection flow and enabled by the customer's configuration.

Third-party services remain governed by their own terms, policies, availability, and technical limits. MeetAna is not responsible for a third party's service, independent retention of data, or changes that prevent an integration from working. The customer can disconnect an integration, although disconnecting does not recall messages already sent or delete copies already stored in the workspace.

7. Acceptable use

The customer and its users must use the Service lawfully and in accordance with the agreement. They must not:

• infringe privacy, confidentiality, intellectual-property, publicity, or other rights;
• send unlawful, deceptive, abusive, harassing, or unsolicited communications;
• upload malicious code or attempt to disrupt, probe, bypass, or gain unauthorized access to the Service;
• scrape or extract data except through features MeetAna expressly provides;
• reverse engineer or attempt to discover non-public source code, models, prompts, or system components, except where applicable law does not permit that restriction;
• use the Service to make high-impact legal, financial, employment, housing, insurance, medical, or similarly consequential decisions about a person; or
• misrepresent AI-generated material as independently verified when verification is required.

8. Fees, subscriptions, and cancellation

Prices, billing periods, usage limits, taxes, renewal terms, and payment dates are stated in the applicable order form or checkout. The customer authorizes MeetAna and its payment provider to charge the selected payment method when amounts become due.

If the commercial terms provide for automatic renewal, the subscription renews for the stated period unless it is cancelled before the renewal date. Cancellation stops a future renewal but does not retroactively shorten the current paid term. Except where the order form, checkout, or applicable law states otherwise, amounts already paid are non-refundable.

MeetAna may suspend paid features for overdue undisputed amounts after reasonable notice. The customer remains responsible for charges incurred before suspension or termination.

9. Intellectual property and feedback

MeetAna and its licensors retain all rights in the Service, software, interfaces, documentation, branding, underlying technology, and improvements. The agreement does not transfer those rights to the customer.

If the customer provides product feedback, it grants MeetAna a perpetual, worldwide, royalty-free right to use that feedback to operate and improve the Service, without identifying the customer or disclosing Customer Content.

10. Confidentiality, privacy, and security

Each party may receive non-public business, technical, or commercial information from the other. The receiving party will use confidential information only for the agreement, protect it with reasonable care, and disclose it only to people who need it and are bound by appropriate confidentiality obligations. These duties do not apply to information that is public through no breach, already lawfully known, independently developed, or lawfully received without restriction.

MeetAna processes personal data as described in the Privacy Policy and any applicable data-processing addendum. Each party will maintain reasonable safeguards appropriate to the information it controls. No online service can guarantee absolute security, and customers remain responsible for their endpoints, user access, and account configuration.

11. Availability, support, and changes

MeetAna may update the Service to improve functionality, security, reliability, or legal compliance. Features can change as third-party services and technical requirements change. MeetAna will not materially reduce purchased core functionality during a paid term without reasonable notice, except where necessary to address security, legal, or third-party platform requirements.

Support scope and any service levels are those stated in the applicable plan or order form. Preview, beta, and evaluation features may be changed or withdrawn at any time and are provided without a service-level commitment unless agreed otherwise in writing.

12. Suspension and termination

Either party may terminate as stated in the applicable order form. Either party may also terminate for a material breach that is not cured within thirty days after written notice, or immediately if the breach cannot be cured. MeetAna may suspend access when reasonably necessary to prevent harm, address a security risk, comply with law, respond to misuse, or protect the Service or other customers.

When the agreement ends, the customer's right to use the Service ends. On request made during the period stated in the applicable agreement or product documentation, MeetAna will provide a reasonable opportunity to export supported Customer Content. MeetAna will then delete Customer Content in accordance with the Privacy Policy, subject to legal obligations and time-limited backups.

Provisions that by their nature should continue—including payment obligations, confidentiality, intellectual property, disclaimers, liability limits, indemnities, and general legal terms—survive termination.

13. Warranties and disclaimers

Each party represents that it has authority to enter into the agreement. MeetAna warrants that it will provide the Service with reasonable skill and care and will not knowingly introduce malicious code into the Service.

Except for express warranties in the agreement and to the maximum extent permitted by law, the Service is provided “as is” and “as available.” MeetAna disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. MeetAna does not warrant that AI-assisted output is complete, accurate, unique, or suitable for a particular decision.

14. Liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, goodwill, or data, arising from the agreement—even if informed that such loss was possible.

Except for amounts that cannot lawfully be limited, each party's total aggregate liability arising from the agreement will not exceed the fees paid or payable for the Service during the twelve months immediately before the event giving rise to the claim. The commercial agreement may state different limits for specific risks.

Nothing in the agreement limits liability where a limitation is prohibited by applicable law, including for fraud, fraudulent misrepresentation, or willful misconduct where such liability cannot be limited.

15. Indemnification

The customer will defend and indemnify MeetAna and its affiliates against third-party claims, damages, and reasonable costs arising from Customer Content, the customer's unlawful use of the Service, the customer's breach of Section 4 or Section 7, or instructions that infringe another person's rights. MeetAna will promptly notify the customer of a covered claim and provide reasonable cooperation. The customer may control the defense, but may not admit liability for MeetAna or impose non-monetary obligations on MeetAna without written consent.

16. General terms and contact

The contracting entity, notices address, governing law, and agreed forum are identified in the applicable order form or service agreement. If no assignment right is stated there, neither party may assign the agreement without the other's consent, except to an affiliate or in connection with a merger, reorganization, or sale of substantially all relevant assets, provided the assignee assumes the agreement.

Neither party is liable for delay caused by events beyond its reasonable control, excluding payment obligations. If a provision is unenforceable, it will be adjusted only as much as necessary and the remaining provisions will continue. A failure to enforce a right is not a waiver. The agreement is the entire agreement about the Service and replaces prior discussions about that subject.

MeetAna may update these Terms for future use of the Service. If a change materially affects an active paid subscription, MeetAna will provide reasonable notice and the change will take effect as stated in that notice or at renewal, unless an earlier effective date is required for law, security, or third-party platform compliance.

Questions about these Terms may be submitted through the support channel in the Service or the contact method identified in the applicable order form, checkout, or service agreement.